Privacy Policy

Effective 24 August 2026

Centrevision respects your privacy and is committed to handling personal information responsibly. This policy applies to information collected through our website, enquiries, Meta lead forms, telephone and email communications, sales, demonstrations, support and related business activities.

What we collect

We may collect your name, email address, phone number, suburb or postcode, property type, site and fence details, security requirements, preferred contact time, and any information you choose to provide. We may also receive basic campaign and form-submission information from Meta when you submit a Centrevision lead form.

Why we collect it

We collect personal information to respond to enquiries, assess whether a security solution may suit your property, arrange demonstrations or quotations, provide products and support, maintain business records, improve our services, and meet legal obligations. You do not have to provide personal information, but without it we may be unable to respond or provide an assessment.

How we use and disclose information

We use your information for the purpose explained when it was collected, or for a related purpose you would reasonably expect. With your permission, we may share relevant enquiry and project details with an authorised security installer or service provider so they can contact you, inspect the site or prepare a quotation. We may also use providers that help us operate our website, communications, advertising, customer records and IT systems. We do not sell personal information.

Marketing choices

We may contact you about the enquiry or service you requested. We will only send additional marketing communications where permitted by law. You can opt out at any time by using the unsubscribe option in a message or by contacting us. Opting out of marketing will not prevent necessary service communications.

Storage and security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information may be held in electronic systems operated by Centrevision or trusted service providers. No internet transmission or storage system is completely secure. We retain information only for as long as reasonably required for the purposes described above or by law.

Overseas services

Some technology, cloud, communications and advertising providers may store or process information outside Australia. The countries involved can vary according to the provider's infrastructure. Where required, we take reasonable steps to ensure overseas handling is consistent with applicable Australian privacy requirements.

Access, correction and complaints

You may ask to access or correct personal information we hold about you. You may also make a privacy complaint. Contact us using the details below and describe your request. We may need to verify your identity. We will respond within a reasonable time and explain any decision we make. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.

Cookies and website data

Our website and advertising services may use cookies, pixels and similar technologies to understand visits, measure campaign performance and improve services. You can control cookies through your browser and relevant platform settings, although disabling them may affect some functionality.

Privacy contact

Centrevision
55/148–150 Chesterville Road
Cheltenham VIC 3192, Australia
(03) 9005 1052
https://www.centrevision.com.au/

We may update this policy when our practices or legal obligations change. The current version and effective date will appear on this page.